Seller Level Evaluation

Over the past seven years, the Fiverr community has grown up and evolved tremendously. quite 10 million Gigs have been posted, with a median of nearly a million transactions every month within the past year. we have a tendency to aim to represent the large quantity of talent on our platform within the very best approach. therefore we have a tendency to area unit change Fiverr marketer level system. starting on January fifteen, 2018, we'll value Fiverr sellers on a monthly basis. to find out a lot of concerning the standards read the updated section in your analytics page.

We know huge changes like this will be confusing, therefore we’ve printed some commonly asked questions about the updates below to create the transition as sleek as doable. Please allow us to grasp if you have got the other queries, comments or issues throughout this method.

Below area unit some queries that will get on your mind—and some answers which will hopefully calm a number of your issues.

When is that the 1st level marketer evaluation?

The first analysis can come about on January fifteen, 2018. From there, it'll repeat on AN current basis on the fifteenth of every month.

Are all current promotions/demotions stopped till the primary evaluation?

No, the present rules stay in situ until the primary analysis on 1/15.

What ought to I do to stay up my current level?

Look at the updated level read on your analytics page. you may be ready to see the standards you wish to stay so as to keep up your current level, with a spotlight on your performance once operating with consumers. continue the nice work you’re doing currently and there ought to be no issue.

What ought to I neutralize order to maneuver up to consecutive level?

Your analytics page ought to conjointly define the standards you wish to realize so as to maneuver up to consecutive level. These stipulations area unit totally different for every level, however, one demand is that the same across the board: all sellers should maintain a high level of service once operating with consumers.

Will the top-rated level promotion still be manual?

The Fiverr team rigorously reviews the sort of service offered, quality of the deliveries, and also the seller’s overall performance so as to gauge the seller’s applicable level. so ranking sellers can still be hand-selected so as to keep up the very best doable standards.

How does one calculate my seniority?

Seller seniority is calculated from the date that a marketer 1st printed a Gig. therefore a marketer that had a Gig printed in 2016 would be a lot of senior to a marketer whose 1st printed Gig was in 2018.

What is the “days while not warning” standard?

Above all, we have a tendency to aim to stay our marketplace safe and truthful. Any marketer WHOviolates our terms of service receives a warning—and if the offenses continue, the vendor could also be far from Fiverr. within the updated system, sellers should guarantee they’re not violating our rules or risk teardrop.

Sometimes a customer and that I cannot resolve a problem, therefore AN order is reciprocally canceled. can that have an effect on my order completion and my level?

The order completion rate calculation is predicated on the number of orders you have got completed over the last sixty days. If you systematically offer a high-quality service—and you simply sell a service that you’re ready to provide—one canceled order shouldn’t hurt your level standing. In general, to stay your current level, you ought to aim to stay your completion rate on top of ninetieth within the past sixty days.

I get spammed by several users in my inbox, is that this aiming to have an effect on my response rate and my level?

Immediately report any inappropriate message that isn’t skilled and/or involving the service. Our Trust & Safety team review these messages rigorously. If it's found to be spam, then it'll not have an effect on your response rate.

I’ve already achieved a high level, however, I didn’t earn the new quantity needed for my level. can I be demoted?

Don’t worry, doers—in the updated system, AN existing marketer cannot be demoted simply because the earning isn’t pro re nata within the updated terms. As long as you maintain your response rate, deliver complete orders on time, and still receive sensible ratings, you may keep your current level. You’ll be solely devoted if you're unable to satisfy these standards—and so as to be promoted make a copy, you’ll be got to meet the earnings standards once more.

TIPS

Deliver all orders on time! If you acknowledge that AN order needs a lot of work than originally planned, confirm to increase the delivery time of the order through the resolution placed on the order page. Don’t attempt to skirt the system and deliver unfinished work as this can be against Fiverr Terms of Service and can have an effect on your level.

If you receive several messages, you'll continually set a quick-response autoreply to assist you to manage your inbox.

We take our Terms of Service terribly seriously. If you violate our TOS, it'll have an effect on your eligibility for promotion. confirm you familiarise yourself with these rules and abide by them in your regular Fiverr interactions.

If you're troubled to manage incoming orders and deliver them on time, think about using the limit orders in queue feature. this enables you to line a limit on your influx of orders, therefore, you'll confirm you offer outstanding service and delivery.